Refund policy
Last updated: October 6, 2026
Our posters and wall art are made to order. Except where applicable law provides a right to return or cancel, we do not offer change-of-mind returns or exchanges for preferences, an incorrectly selected size, frame choice, or artwork.
Damaged, defective, or incorrect items
If your order arrives damaged or defective, or you receive an incorrect item, contact support@tassilix.com. We offer a replacement at no additional cost or a refund after reviewing the issue.
Please inspect your poster or set on arrival and report delivery issues promptly. Include:
- Your order number and the affected item.
- A description of the issue.
- Clear photos of the item and, for transit damage, the packaging if available.
Prompt reporting helps us resolve delivery issues. It does not remove your statutory warranty or other mandatory rights if a problem is reported later. Keep the item and packaging until we confirm the next steps.
Returns and replacements
Contact us before sending anything back. We will tell you whether a return is needed and provide instructions where applicable. Do not send items to our business address or a production partner without return instructions.
A remedy for a damaged, defective, or incorrect item will be arranged at no additional cost to you, subject to the applicable legal requirements.
Lost parcels
If a parcel appears lost in transit, contact us with your order number. We will investigate with the carrier. When a parcel is confirmed lost, we will arrange a replacement or another remedy required by applicable law. If tracking shows delivered but you have not received it, contact us so we can review the delivery.
Order changes and cancellations
Email support@tassilix.com as soon as possible to request a cancellation or change. We will confirm what is possible based on the order's production and shipping status. Please do not assume an order is cancelled until you receive confirmation from us. Any statutory cancellation right remains unaffected.
Refunds
We will notify you when a refund is approved and issued. Refunds are returned to the original payment method unless another method is required by law or agreed with you. Your payment provider may need additional time to display the credit. Contact us if you need help locating an issued refund.
Consumer rights
This policy does not limit rights that cannot be excluded under applicable law, including rights relating to faulty goods, non-delivery, or any applicable withdrawal or cancellation period. Being printed after an order is placed does not, by itself, determine whether a product is legally exempt from a statutory return right.
Contact
Email support@tassilix.com with your order number for return, replacement, or refund assistance.