Refund policy
Refund & Replacement Policy
Every Tassilix case is personalized and made to order from the image you submit. Except where applicable law requires otherwise, we do not accept returns or exchanges for change of mind, image preference, or selection of the wrong iPhone model.
Choosing the Correct iPhone Model
Please confirm your exact iPhone model before placing your order. The selected model appears in your cart and order confirmation.
Your Image & Mockup
Please review your uploaded image and generated mockup before adding the case to your cart. The mockup is an approximate visual guide. Minor differences in placement, scale, or color caused by the selected iPhone model, screen settings, printing, or production are not considered defects.
Damaged, Defective, or Incorrect Items
If your case arrives damaged or defective, or if you receive a phone-model variant different from your order confirmation, contact us within 7 days of delivery at support@tassilix.com. Include your order number and a clear photo showing the issue. Once approved, we will arrange a replacement at no additional cost or issue the applicable refund.
Changes, Cancellations & Address Errors
Contact us as soon as possible if you need to change or cancel an order. Because production can begin shortly after checkout, we cannot guarantee changes or cancellations once an order has entered production. Please ensure your shipping address and iPhone model are correct before checkout.
Lost Orders
If an order is confirmed lost in transit, we will arrange a replacement or the applicable refund.
Contact
Do not send a return without contacting us first. For questions or concerns, email support@tassilix.com. Nothing in this policy limits rights provided by applicable consumer law.