Shipping policy
Last updated: October 6, 2026
TASSILIX posters and wall art are made to order. This policy explains production, delivery, and shipping costs.
Production time
Please allow 1–3 business days for production before dispatch. Production time is separate from transit time. Business days exclude weekends and public holidays.
Choose the size and frame option shown on the product page. Framed prints arrive with the artwork already fitted in the selected frame and ready to hang. Unframed prints do not include a frame.
Shipping costs
- United States: Free shipping on all prints.
- International destinations: Available shipping options and charges are shown at checkout before payment.
Delivery timing
Production time is separate from shipping time. Transit time depends on your destination, the selected shipping service, carrier capacity, and any customs processing. An estimate shown at checkout or in tracking is not a guaranteed arrival date.
For an estimate for a specific destination, contact support@tassilix.com before ordering. If a dispatched order appears delayed, contact us with your order number so we can investigate.
Tracking and multiple parcels
We will send a shipping confirmation and tracking details when your order is dispatched. Tracking updates may take time to appear after a label is created. If your order ships in separate parcels, use the tracking information supplied for each parcel.
Taxes, duties, and import charges
Taxes or duties collected at checkout will be shown before you pay. For international orders, import charges not collected at checkout may be payable on arrival, depending on the destination's rules.
Address changes
Please check your delivery address before placing an order. Email support@tassilix.com promptly if you notice an error. We will confirm whether a correction is possible; changes may no longer be possible once production or shipping has started.
Missing, damaged, or incorrect deliveries
If your order appears lost, arrives damaged, or contains the wrong item, contact support@tassilix.com with your order number and any available photos. We will investigate and arrange the appropriate resolution under our Refund & Replacement Policy.
If tracking says delivered but you cannot locate the parcel, check with household members, your building, and the carrier, then contact us. A delivered scan does not prevent us from reviewing your concern or limit any rights you have under applicable law.
Contact
For shipping questions, email support@tassilix.com. Nothing in this policy limits mandatory consumer rights.